Tag
Distributor certification
Four SKUs, one rule: a catalog entry tells you what a part is, not what it is approved to do. Theo Baptiste walks through the RB-1200, RF-840, RF-620 and RF-310 entries and the revision notes that travel with them.
Theo Baptiste · Distributor Channel Manager · · 4 min read
Distributor certification
Keystone registered the Bracken Works mounting-hardware project with us before asking for manufacturer support. Theo Baptiste explains what a registration contains, why an approved one is not an engineering approval, and where prices actually come from.
Theo Baptiste · Distributor Channel Manager · · 4 min read
Safety and quality
An RMA number is the beginning of a warranty claim, not the end. Priya Raman explains what evidence a claim needs, what the RMA authorises, and why nobody at Ridgeline promises a credit from a chat message.
Priya Raman · EHS & Quality Lead · · 4 min read